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How We Handle Your Account Information

Your data stays between you, your account and our system. We collect what we need to run your wallet, verify deposits from bKash, Nagad or Rocket, and keep your login secure.

Account verificationPayment processingSupport recordsDevice session dataWithdrawal checks
Kiri Kiya How We Handle Your Account Information
CONTACT PATHS

Reach Us About Privacy Questions

If you have questions about how we use your data, want to update your details or need to request account information removal, our support team handles privacy inquiries through the same channels you use for account help. Response time depends on ticket volume.

Team online

Live Chat

Open the chat widget from any lobby page. Privacy requests go to a specialist who can verify your account and explain what data we hold. Most inquiries get a reply within the same session.

Email Support

Send your privacy question to our support address listed in the account settings footer. Include your registered mobile number so we can match the request to your account. Replies usually arrive within 24 hours.

Account Settings

Log in and open account settings to see what personal information we store, update your mobile number or payment preferences, and review recent transaction history tied to your bKash, Nagad or Rocket deposits.

SECURITY PRACTICES

How We Protect Your Information

We encrypt payment data during transfers between your wallet app and our system. Session tokens expire after inactivity so no one can hijack an open login. Support staff access is logged and limited to roles that need account details to resolve issues. Withdrawal verification steps prevent unauthorized payout requests even if someone gains temporary device access.

Encrypted Transfers

When you send a deposit from bKash, Nagad or Rocket, the transaction travels over a secure channel. We do not store your wallet PIN or OTP codes. Only the wallet number and amount reach our payment system.

Session Security

Each login creates a unique session token tied to your device. If you close the app or browser, the token expires. That means leaving your phone unlocked does not leave your account open indefinitely.

Withdrawal Checks

Every withdrawal request triggers a verification step that matches your registered mobile number and recent deposit source. If the details do not align, the request holds until you confirm through support.

Data Retention

Transaction records stay on file for standard financial record-keeping periods. If you close your account, we archive the data rather than deleting it immediately to comply with audit and verification requirements in supported regions.

Common Questions About Your Data

We collect your mobile number for account verification, your chosen payment method like bKash, Nagad or Rocket, and your device type. That is enough to run your wallet and match deposits to your balance.

Yes. Log in, open account settings and scroll to the data summary section. You will see your registered mobile number, recent transaction history and linked payment methods. For a full export, contact support.

No. Your bKash, Nagad or Rocket wallet number stays internal. We do not sell or share payment information with advertisers, affiliates or external platforms. Data access is limited to account operations and support staff.

Transaction records stay on file for standard financial record-keeping periods, which may vary by region. If you close your account, we archive the data rather than deleting it immediately to meet verification and audit requirements.

Contact support through live chat or email with your registered mobile number. The team will verify your identity, explain what data can be removed immediately and what must remain archived for compliance, then process your request.

Inactive accounts stay on file with transaction history intact for record-keeping. If you want to formally close your account and request data removal, reach out to support. Some records may remain archived under local regulations.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.